Frequently Asked Questions (FAQs)

What is Must-Have?

Must-Have is the e-commerce brand of our company, Everyday Essentials. We specialize in providing the core items you need for daily living, focusing on quality, sustainability, and affordability.

What is your core business philosophy?

Our core philosophy is Affordable, Sustainable Living. We believe essential products should be accessible to everyone, and that small, conscious choices every day can lead to a healthier planet.

Where are your products sourced?

We meticulously source products from a variety of suppliers globally who meet our strict standards for quality, ethical production, and sustainable practices. We prioritize durability and environmental consideration in every item we select.

What kind of products do you sell?

We focus on Must-Have items across key categories, including:

  • Home Living (e.g., kitchen tools, organization, cleaning solutions)
  • Personal Care (e.g., hygiene, self-care basics)
  • Other Everyday Essentials that simplify your routine.

How do you ensure your products are sustainable?

We look for specific attributes, such as:

  • Longevity: Items designed to last, reducing the need for frequent replacement.
  • Materials: Preference for eco-friendly materials like bamboo, recycled content, or durable, non-toxic alternatives.
  • Waste Reduction: Products that help consumers reduce single-use waste (e.g., reusable containers, durable bags).

Are the products truly affordable?

Yes. We are committed to offering everyday value. We focus on providing high quality at competitive price points by optimizing our supply chain and focusing on the true essentials, ensuring sustainability doesn't come with an unreasonable premium.

What are your shipping options and delivery times?

We offer several shipping options which you can select at checkout. Delivery times vary based on your location and the selected method. You will receive a tracking number via email once your order has shipped.

What is your return or exchange policy?

We offer a generous return window for most unused and unopened items. Please refer to our detailed Returns Policy page for specific instructions, timelines, and information on any non-returnable items (such as certain personal care goods).

Can I change or cancel my order after placing it?

We process orders quickly! If you need to make a change or cancel, please contact our customer service team immediately. We can usually accommodate requests if the order hasn't been processed for shipping yet.

How can I contact your customer support team?

You can reach our friendly support team via:

  • Email: contactus@must-have.store
  • Live Chat: Available on our website during business hours.
  • Social Media Pages: DM/PM us
  • Phone: (+1)555-5555

Do you offer bulk or corporate ordering?

Yes, we do! If you are interested in ordering large quantities of our essentials for your business or organization, please contact our dedicated B2B team at contactus@must-have.store for special pricing and assistance.